New Relic In-App Help Experience Guide
EngineeringJanuary 2024
Guide for product managers and engineering teams on how to use the New Relic Help Experience system to provide in-context help, onboarding, feature adoption support, and self-service resources. The Help Experience delivers documentation, support, and AI assistance directly within the product UI.
The Challenge
Product teams needed to provide contextual help, onboarding guidance, and feature discovery without taking users out of their workflow. This required building both the technical system (UI components, content management backend) and clear documentation to enable teams across the organization to contribute help content effectively.
Outcome
Comprehensive product documentation enabling teams to integrate contextual help throughout New Relic's UI
Technologies
Product DocumentationUI DocumentationTechnical Writing
Project Links
Focus Areas
technical writer