New Relic Help Center Prototype
New Relic unified its products into a singular UI and expanded monitoring capabilities. Customer training content was disparate. I developed a Help Center prototype as a React application integrated into the product UI.
The Challenge
I needed to significantly improve my nascent React.js skills (pre-hooks, class component era). I also had to learn internal developer platform tools for application configuration, CI/CD tooling for deployments, and a custom feature flag system.
Approach
I created an API to retrieve data from our Drupal-based documentation site and used the Swiftype API for searching across various websites with custom filters. Content would render in context within the application upon clicking a search result.
Outcome
I developed a functional prototype with filtering capabilities and documentation site content rendering. This attracted CEO attention and eventually became an engineering team's roadmap feature, evolving into a comprehensive in-app help system with a technical support portal and New Relic's Ask AI feature.